Long exposure photo of traffic on the move

These are the most frequent reasons for getting e-toll penalty

It will be 3 years ago on 1 July 2016 when e-toll was introduced in Hungary for vehicles over 3,5 tons. One of the biggest Hungarian service provider – after analysing the data of more than 25.000 vehicles – has compiled the list of those problems which often occur but could be avoided and which mistakes cause fines even nowadays to the people in road transportation.

  1. According to the experiences of the service provider the most frequent problem is HU-GO current account’s lack of fund. In these cases, though the return for road use (data service) occures, there is no sufficient amount in the given account, so the data that is provided by the Return Contributor is rejected by the National Toll Payment Services Plc. (NTPS), which can be penalized. Those road users who has more vehicles at the same current account, have interests to regularly monitor their balance, because if the balance runs out, it will result unauthorized road usage at all the vehicles used at the same time.

Road users can inquire their current balance on Internet and by telephone through NTPS, but they also have an opportunity to set a minimum amount to their account. If they reach this limit, the system sends them an automatic message about the low balance. It is not set by default, but it helps to avoid the penalty arising from too low balance.” – says Károly Deszpot, the managing director of WebEye Hungary.

  1. A discernible and reoccurring problem is the inappropriate axis rate setting of vehicles and trailers. It is worth to pay attention to check this setting too, because even 3 fines – 140 000 HUF each – can be avoid in 24 hours in case of a general 4-axle vehicle.
  2. The third most common case can be connected to the inappropriate installation of the so called OBU units operated by the cigarette lighter.

If we examine the received data, we can see that it is important to travel with properly installed on-board device. These units can be installed covertly, under the dashboard, or by fixing the device openly in the cabin. The latter is feasible in case of OBU devices as well. We recommend to have the installation of the device done by an expert. The best solution is to have it done by the manufacturer, distributor or service partner of the device.“- adds Károly Deszpot.

Furthermore, it can be new to road users that from 4th April, NTPS treats the invalidated devices in separated register. The shippers should pay attention to the email they receive in relation to this, because with the units which are registered here – until they are on the list – they cannot fulfil their obligations of road usage return based on Toll Act.

From 1. July 2016 changes come again into the operation of the toll system. The NTPS have already announced the amended General Terms and Conditions applied to return contributors. Among the changes it is highlighted that the constant use of on-board devices on the whole road becomes particularly important. It requires even more discipline from the users of OBUs operated by cigarette lighter.

As Károly Deszpot said: ,,At WebEye we put a great emphasis on the continuous, personal partner education and different public information so far, by which we would like to help the correct toll return. We are going to continue this in the future, too. Nevertheless, we suggest the shippers get informed about the changes of the regulation, as well as about the supporting opportunities of the return, because the correct toll return is our common interest.